Performance Policies
Response Times
- Written instructions and briefs will be acknowledged in writing as having been passed to the agreed barrister within one working day of receipt.
- Written instructions will be acted upon, and responded to, within 14 days unless an alternative time frame has been requested and agreed.
- Urgent work will be completed to meet an agreed time scale.
- Messages (telephone, faxes and e-mails) will be made available to barristers within one working hour of receipt.
- Barristers will return calls to clients as soon as possible.
- Clients will be kept informed of any significant changes, conflicts or other developments, and of any delays, promptly.
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