Performance Policies

Response Times

Written instructions and briefs will be acknowledged in writing as having been passed to the agreed barrister within one working day of receipt.
Written instructions will be acted upon, and responded to, within 14 days unless an alternative time frame has been requested and agreed.
Urgent work will be completed to meet an agreed time scale.
Messages (telephone, faxes and e-mails) will be made available to barristers within one working hour of receipt.
Barristers will return calls to clients as soon as possible.
Clients will be kept informed of any significant changes, conflicts or other developments, and of any delays, promptly.