Performance Policies
Complaints Procedure
Trinity Chambers aspires to provide extremely reliable, high quality legal and associated services, including continuing education for professionals, to all its clients. Nevertheless, and regrettably, it is appreciated that mistakes may occasionally occur. It is firmly believed that, from the lessons to be learned as a result of each individual complaint, the specific cause of the complaint should be eliminated for the future.
Bar Standards Board
Solicitors and intermediaries are required to inform their clients that Trinity Chambers has a complaints procedure that is available on request and that the client can make a complaint directly to the Bar Standards Board.
Formal complaints, being those that are in written form, should be sent to Chambers addressed as 'Private and Confidential for the attention of the Practice Director' within 21 days of the incident about which the complaint is being made. In the case of a lay client, the complaint should be received within 28 days. To assist, a brief outline of the complaint and any associated concerns should be included. Any supporting information, particularly documents, will allow the matter to be addressed with expedition although, of course, if further clarification is required, this will be requested.
In the first instance, the Practice Director will discuss the complaint with the appropriate senior clerk and the individual concerned, be it a barrister or a member of staff. Should a resolution not be possible, the complaint will be referred to the Complaints Panel.
Informal complaints should be made to the appropriate senior clerk (0191-232-1927).
A Panel has been appointed to investigate formal complaints concerning procedures. Any complaint concerning the legal knowledge or professional performance of a barrister will be returned, with reasons, as more appropriately it should be referred directly to the Bar Standards Board (contact address available here).