The Lawyer Covid-19 Case Study: How Trinity Chambers Tackled the Digital Challenge

Trinity features in leading legal industry publication, The Lawyer following Chambers' adoption of digital working practises in response to the Coronavirus pandemic.

The article, Covid-19 Case Study: How Trinity Chambers Tackled the Digital Challenge, explores how the barristers and staff worked swiftly and collaboratively to deal with the impact of the Coronavirus crisis. This involved a "herculean effort" to migrate every aspect of Chambers' communications online, and exploring the most effective ways to continue delivering quality legal services securely through available technologies. In researching the case study, The Lawyer and digital transformation specialists Econsultancy, carried out a survey of Trinity's members, the findings of which are included in the publication.

The task of moving Chambers in this digital direction through platforms such as Microsoft Teams, Zoom and Skype for Business has been spearheaded by head of Trinity's Licensing team, Charles Holland and Business and Property barrister, Matthew R. Crowe.

In the case study Matthew comments: “People are so used to a working with printed bundles and being face-to-face that there was a real reluctance to change... We need to adapt to survive, evolve with the needs of clients today and provide a method of resolving disputes while this pandemic has hold.

Despite the significant challenges faced in what has been a remarkably short space of time, the case study highlights that "there are already some stand-out success stories" and that "Trinity are making a success of the changes, and tenants are sensing the permanency in some of these adaptations". Describing the importance of the changes, Matthew states “The core of our thinking was that we need to at least keep justice running, even if other institutions cannot.”

The case study concludes: "By successfully navigating these choppy waters the chambers will hope to be at an advantage when the dust does eventually settle. The use of technology necessitated by the outbreak will undoubtedly have far-reaching and lasting effects on the way a chambers operates internally, and on how court cases and hearings are conducted. Covid-19 will simply accelerate the shift to digital at the Bar."

To access the full article, please click here.

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